Account and help
Profiles, notifications and feedback
Run more than one brand from one sign-in, get reminders on your phone, and tell us when something is wrong.
Profiles: one per brand
Open the account menu and press Add profile. A profile is a separate workspace for another brand or client: its own voices, channels, posts and videos. Your monthly credits are shared by all your profiles. Switch between them from the same menu. Deleting a profile deletes its videos and cloned voices too, so it asks first.
Notifications
- The bell at the top keeps every notice: a post went out or failed, a video finished while you were away, a moment is due, a festival is coming with nothing planned.
- Press Send to this device on Today and allow notifications to get them on this phone or computer even when Creators Master is closed. Do it on each device you use.
- Some notices have buttons, for example Approve or Hold on an autopilot draft, so you can act from the notification.
- A video that waited in line or took a while (a render, a dub, Shorts) sends one when it's ready, or when it stopped and why.
Send feedback
Send feedback at the bottom of the left sidebar (on a phone: in the account menu). Say what happened and what you expected. Screenshots or a screen recording help a lot (images up to 10 MB, videos up to 200 MB, up to 5 files).
Still stuck? In Creators Master, open your name at the top right and press Send feedback.